At HMN Outdoors, we strive to ensure customer satisfaction with every purchase. Since our products are made on demand, our return policy is designed to reflect the custom nature of our items. Please read below for detailed information on our return, refund, and exchange policies.
All products are made-to-order through our print-on-demand partner, Printful. As a result, we do not accept returns or exchanges for products that are not defective or damaged. Please ensure you review product details, sizes, and colors carefully before placing your order.
If you receive an item that is damaged or defective, we will gladly replace the item or issue a refund. To report a damaged or defective product, please contact us at hmnoutdoors@gmail.com within 30 days of receiving your order. Be sure to include:
Once we verify the issue, we will arrange for a replacement or a refund. Customers may be asked to return the defective product at their own expense.
If your order is returned to us due to an incorrect shipping address or a carrier error, we can reship the order once the correct address is provided. However, the customer will be responsible for any additional shipping costs.
Please double-check your shipping details at checkout to avoid any delivery issues.
As all products are made to order, we do not offer returns or exchanges for incorrect sizes or colors unless the item is defective. Please carefully review the size chart and product description before completing your purchase.
Refunds are available only in cases of defective or damaged products. If your refund request is approved, the refund will be issued to your original payment method within 7-10 business days.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund (unless the return is due to a defect or error on our part).
You can cancel your order within 24 hours of placing it. After this period, the order enters the fulfillment stage, and cancellations are no longer possible. If you need to cancel, please contact us at hmnoutdoors@gmail.com as soon as possible.
To begin the return or refund process for a defective product, please email us at hmnoutdoors@gmail.com with the following details:
We will review your request and get back to you within 1-2 business days to assist with the next steps.
If you have any questions about our return policy or need assistance with an order, feel free to contact us at hmnoutdoors@gmail.com.
