Frequently Asked Questions

1. Where do you ship? We ship worldwide! Thanks to our partner, Printful, we have access to a network of fulfillment centers across the USA, Canada, Mexico, Europe, Japan, and more. This allows us to offer fast and reliable shipping to most locations globally. However, certain regions may have limited shipping options due to logistical restrictions. You’ll see the available shipping options for your location at checkout. ________________________________________ 2. What are your policies on exchanges and returns? Since all of our products are made-to-order, we do not accept returns or exchanges for size or color changes. However, if your order arrives damaged or defective, we’re happy to help! Please contact us within 30 days of receiving your product with photographic proof of the issue. For returns due to a carrier error or an invalid shipping address, we will reship the order once the issue has been resolved. ________________________________________ 3. How do I receive order updates and tracking? After placing an order, you’ll receive email notifications with order updates, including when your item is shipped. Once shipped, we’ll send you a tracking number so you can follow your package’s journey from our warehouse to your door. ________________________________________ 4. How do I cancel my order? You can cancel your order within 24 hours after placing it. Since our products are custom-made for each order, once the production process begins, cancellations are no longer possible. If you need to cancel, please contact us immediately to see if we can stop the order before production starts. ________________________________________ 5. What are your payment methods? We accept major payment methods including Visa, MasterCard, American Express, PayPal, and Apple Pay. All payments are processed securely through our online store, ensuring your information stays safe. ________________________________________ 6. Shipping Shipping rates and delivery times are calculated at checkout, based on your location and the products ordered. We work with reliable carriers, and you’ll be provided with a tracking number once your item has shipped. Keep in mind that customs fees or duties may apply for international orders, depending on your country's regulations. ________________________________________ 7. Print on demand and how it works Our products are made on-demand, which means each item is created just for you after you place an order. We’ve partnered with Printful, a print-on-demand company, to handle the entire production process—from printing your design to shipping it directly to your door. This allows us to offer unique, high-quality products without the need for excess inventory or waste. ________________________________________ 8. What companies do you use currently? We work with Printful, a leading print-on-demand company. They handle the production and fulfillment of all orders placed on our website. Their global network of production facilities ensures quick shipping and top-notch quality control for every product.